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Privacy Policy

Last updated: 14 March 2025

1. Who We Are

The website bombadecalor.pt is operated by Anton Krokhmal, Sole Trader (Empresário em Nome Individual), with tax identification number (NIF) 324927274 and economic activity code (CAE) 73110 — Advertising agency activities.

bombadecalor.pt operates as an intermediary: we connect clients seeking heat pump installation and maintenance services with qualified partner technicians and companies. We do not directly provide installation or maintenance services.

For any data protection enquiries, please contact us at: info@bombadecalor.pt.

2. Data We Collect

When you use our website and submit the quote request form, we may collect the following personal data:

  • Name
  • Phone number
  • Email address
  • District
  • Type of service required
  • Housing type
  • Message (optional field)

Additionally, we collect data through cookies, namely Google Analytics 4 (GA4) and Google Tag Manager (GTM). For further details, please see our Cookie Policy.

3. Purpose of Processing

Your personal data is processed for the following purposes:

  • Forwarding your quote request to qualified partner professionals (certified technicians and partner companies) so they may prepare and present a quotation for the service you have requested;
  • Contacting you in relation to your submitted request;
  • Improving the website and performing statistical traffic analysis (via analytical cookies, subject to consent).

4. Legal Basis

The processing of your personal data is based on your consent, pursuant to Article 6(1)(a) of the General Data Protection Regulation (GDPR — Regulation (EU) 2016/679) and Portuguese Law No. 58/2019 of 8 August, which ensures the implementation of the GDPR in Portuguese law.

By submitting the form, the user declares that they have read and accept the Privacy Policy and authorise the processing of their personal data and its transfer to qualified partner professionals for the purpose of quoting the requested service.

Consent may be withdrawn at any time, without affecting the lawfulness of processing carried out prior to its withdrawal.

5. Data Sharing

Your personal data may be shared with:

  • Qualified partner professionals (certified technicians and partner companies) — solely for the purpose of preparing a quotation for the service requested by the user;
  • Google (Google Analytics 4 and Google Tag Manager) — for statistical website traffic analysis, subject to prior consent.

We do not sell, rent or otherwise transfer your personal data to third parties for direct marketing purposes.

6. International Transfers

The use of Google Analytics 4 means your data may be processed on Google servers located outside the European Economic Area (EEA). Google operates under approved transfer mechanisms, including the European Commission’s Standard Contractual Clauses and the EU-US Data Privacy Framework, as applicable.

Analytical cookies are only activated after you have given your explicit consent.

7. Retention Period

Personal data collected through the contact forms is retained for a maximum period of 12 months from the date of submission and is deleted thereafter, unless a contractual relationship exists that justifies retention for a longer period.

8. Your Rights

Under the GDPR and Portuguese Law No. 58/2019, you have the right to:

  • Right of access — obtain confirmation as to whether your data is being processed and access your data;
  • Right to rectification — request correction of inaccurate or incomplete data;
  • Right to erasure — request deletion of your personal data;
  • Right to restriction of processing — request restriction of the processing of your data;
  • Right to data portability — receive your data in a structured, machine-readable format;
  • Right to withdraw consent — withdraw your consent at any time, without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact us at: info@bombadecalor.pt.

You also have the right to lodge a complaint with the Portuguese Data Protection Authority (CNPD — Comissão Nacional de Proteção de Dados): www.cnpd.pt.

9. Cookies

Our website uses cookies to ensure proper functionality and to analyse traffic. For detailed information about the cookies we use, their purposes and how to manage your preferences, please see our Cookie Policy.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be published on this page with a revised update date. We recommend checking this page periodically.

11. Contact

For any questions, clarifications or requests relating to this Privacy Policy or the processing of your personal data, please contact us:

  • Email: info@bombadecalor.pt
  • Data Controller: Anton Krokhmal, Sole Trader (Empresário em Nome Individual)
  • NIF: 324927274